Refund & Return Policy

Right of Withdrawal

When shopping online at Auto Glanz Europe, you normally have a 14-day right of withdrawal.

The 14-day period begins on the day you receive your order. If you have ordered several items in one order and they are delivered separately, the withdrawal period begins when you receive the final item or shipment.

During this period, you may handle the products only to the extent necessary to determine their nature, characteristics and functionality.

To exercise your right of withdrawal, you must notify us with an unambiguous statement no later than 14 days after receiving your order.

100-Day Return Policy

In addition to the statutory 14-day right of withdrawal, Auto Glanz Europe offers a 100-day return policy.

This means that you may return unused and unopened products within 100 days of receiving them and receive a refund if you change your mind.

How to Return an Order

To make returns as easy as possible, please use our online return system.

Products should be returned in their original packaging, and the original packaging must be protected by suitable outer packaging during transport.

Returns must be sent to:

Auto Glanz Europe
Nåbyvej 10
4160 Herlufmagle
Denmark

You are responsible for the parcel and the products until we receive them. Please ensure that the products are securely packaged and keep your shipping receipt and any tracking information.

Once you have notified us that you wish to withdraw from your purchase, the products must be returned within 14 days.

We do not accept parcels sent cash on delivery (COD) or to a parcel shop.

Please include a copy of your order confirmation or other proof of purchase. Using our return form is recommended, as it helps us process your return more efficiently.

Returns and exchanges can also be made in our physical stores.

Refunds

Once we receive your returned product, we will inspect it and refund the applicable amount.

Refunds are always made to the same payment method used for the original purchase. For example, if you paid by card, the refund will be issued to the same payment card.

We are unable to issue refunds to another account or as a gift card.

Reduced Value of Returned Products

You may lose all or part of the amount paid if the value of the product has been reduced because:

• You have used the product beyond what is necessary to determine its nature, characteristics and functionality.
• The product was damaged while it was your responsibility.
• The product was handled beyond what was necessary to inspect it.
• You have not complied with applicable restrictions on the right of withdrawal, including restrictions relating to seals or the type of product.

Uncollected Parcels

If you fail to collect your parcel from a parcel shop, it will automatically be returned to Auto Glanz Europe and will be considered a withdrawal from the purchase.

In this case, you will be charged DKK 90 for return shipping, corresponding to the actual return cost incurred by Auto Glanz Europe.

Claims & Defective Products

When shopping at Auto Glanz Europe, you have a 24-month right to make a claim regarding defects.

Depending on the circumstances, this may entitle you to have the product repaired or replaced, receive a refund, or receive a reduction in the purchase price.

The claim must be justified, and the defect must not have been caused by incorrect use, normal wear and tear, or other damaging behaviour.

You must contact us within a reasonable period of time after discovering the defect. We recommend contacting us as soon as possible and within 2 months of discovering the issue.

Claims can be submitted by contacting our customer service. We will then provide further instructions based on the specific case.

If your claim is accepted, we will reimburse your reasonable return shipping costs.

Last updated: 16 September 2026